Returns and refunds

If you have changed your mind about your purchase we won't be offended - in fact we won't even bat an eyelid. As long as you return it to us within 30 days of receipt in original condition we'll provide a full refund.
We are also happy to exchange for a different product.
Please ensure you enclose proof of purchase from us (an email print out of order correspondence is fine) and mail it to:

​​​​​​​Returns, Dirty Stop Outs Ltd, Results House, 656 Chesterfield Road, Sheffield S8 0JT.

​​​​​​​Any questions just email us on:


How long should my order take to arrive?
Standard orders are typically processed between 1-3 business days.

All items are shipped via Royal Mail (unless otherwise agreed), delivery aims are listed below;
UK addresses: 1-2 Business Days. 
Within the European Union: 3-5 Business Days.
Outside the European Union: 5-7 Business Days. (On occasion please allow upto 10 Business Days to allow for possible customs delays.)

Items are not sent by Recorded Delivery, if you would like to have your Items shipped via Recorded/Tracked delivery please let us know and we can give you a price for shipping.

How do I get Free Shipping?

If you live in the UK and spend over £25, you will automatically receive free shipping at the checkout, there is no need to enter a code.